General Terms and Conditions of booking

• Minimum booking 4 hours
• All our prices are in pound sterling (Please see price list for further information). 
• All hire charges are rounded up to the nearest 30 minutes.
• There is a 5% surcharge on all Credit and Visa card payments. 
• There is a 10% surcharge on American Express Card payments (AMEX).
• All parking and entrance fees are chargeable to the customer.
• Tolls and congestion zones are chargeable to the customer.
• Additional waiting times are chargeable to the customer (if payment has already been made and driver is kept waiting, Additional Waiting Charge will need to be paid in full before further bookings are made, please refer to Additional Waiting Charge for further information).
• All cancellations must be made as early as possible (Please refer to T&C of cancellation policy).
• All booking fees must be made on booking (Non account customers).
• All hiring start from exact pick up point to the exact destination entered, unless outside of Northwest UK.
• We operate a strict no smoking policy in all our vehicles.
• Impact Chauffeurs accepts no responsibility for any loss or damage to any property or luggage carried, regardless of how loss occurs.
• Our chauffeurs will travel using the most appropriate routes, unless instructed otherwise at the time of booking.
• Impact Chauffeurs accept no responsibility bodily injury, sickness or death to the signatory of contract or any other persons. Unless where such injury or death is incurred directly by a member of Impact Chauffeurs.
• Impact Chauffeurs will endeavour to provide the vehicle you request. However, in the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of a similar type and capacity. You may not be informed of this. 
• Impact Chauffeurs will require the names of all customers that they are driving

• Impact Chauffeurs will travel by the route to particular locations which is in his/her opinion the most suitable at that time.
• Impact Chauffeurs reserve the right to increase charges on public holidays and other occasions. All additional charges will be informed to the customer in advance. 
• Any bookings made between 23^rd December – 1^st January will incur a 100% additional charge. This will be informed and quoted direct to the customer. 
• Impact Chauffeurs reserve the right to use sub-contractors. Impact Chauffeurs occasionally have to sub-contract work out to other companies, however we only use sub-contractors that have the same high standard as ourselves. 5* thus ensuring to our customer the same excellent service we endeavour to provide. 
• 5% fuel charge will be added to all bookings made from May 2022, this will either reflect in the original price given, or be added as an additional charge.